Help Center
Find answers to frequently asked questions and get support for your CreativAI experience.
Getting Started
Learn the basics and get started quickly
Account Management
Manage your account settings and preferences
Billing & Payments
Billing, subscriptions, and payment methods
Technical Support
Technical issues and troubleshooting
Features & Tools
Learn about all available features
Frequently Asked Questions
Getting started with CreativAI is simple. Sign up for an account, choose your plan, and begin creating AI-powered content immediately. Our onboarding guide will walk you through the basic features.
CreativAI supports various content types including blog posts, social media content, email campaigns, product descriptions, and marketing copy. Our AI adapts to your brand voice and style preferences.
Yes! We offer a 14-day free trial with full access to all features. No credit card required to start your trial.
Absolutely! CreativAI integrates with popular platforms like WordPress, Shopify, Mailchimp, and many others. Check our integrations page for the full list.
Still need help?
Our support team is here to help you succeed.
Getting Started with AI
Artificial Intelligence can transform how you create content, automate tasks, and enhance productivity. Start your AI journey with these fundamental concepts:
Step 1: Understanding AI
Learn the basics of AI technology and how it can assist in content creation, data analysis, and workflow automation.
Step 2: Define Your Goals
Identify specific tasks where AI can help - content writing, image generation, data processing, or customer service.
Step 3: Start Small
Begin with simple AI tools and gradually expand to more complex workflows as you become comfortable with the technology.
Setting Up Your Workspace
Create an optimal environment for working with AI tools and maximize your productivity:
- Organize your digital workspace with clear folder structures
- Set up templates and standardized processes
- Configure your preferred tools and integrations
- Establish backup and version control systems
Understanding AI Capabilities
Modern AI systems offer powerful capabilities across various domains:
Content Generation
Create articles, social media posts, emails, and marketing copy with AI assistance.
Data Analysis
Process and interpret large datasets to extract meaningful insights and trends.
Workflow Automation
Automate repetitive tasks and create efficient business processes.
Creating Your Account
Setting up your account is quick and straightforward:
- Choose a secure email address and strong password
- Verify your email address through the confirmation link
- Complete your profile with basic information
- Select your preferred subscription plan
Profile Settings
Customize your profile to optimize your experience:
Personal Information
Update your name, contact details, and preferences.
Notifications
Configure email and in-app notification preferences.
Privacy Controls
Manage data sharing and privacy settings.
Password & Security
Keep your account secure with strong authentication practices:
Use Strong Passwords
Create passwords with at least 12 characters including uppercase, lowercase, numbers, and symbols.
Enable Two-Factor Authentication
Add an extra layer of security with SMS or authenticator app verification.
Regular Security Updates
Keep your account information current and review security settings periodically.
Subscription Plans
Choose the plan that best fits your needs and budget:
Basic Plan
Perfect for individuals getting started with AI tools and basic content creation.
Professional Plan
Ideal for businesses needing advanced features and higher usage limits.
Enterprise Plan
Custom solutions for large organizations with specific requirements and integrations.
Common Issues
Quick solutions to frequently encountered problems:
Slow Performance
Check your internet connection, clear browser cache, and ensure you meet system requirements.
Login Problems
Verify your credentials, check for caps lock, and try password reset if needed.
Feature Not Working
Refresh the page, check browser compatibility, and contact support if the issue persists.
Payment Methods
CreativAI accepts various payment methods for your convenience:
Credit & Debit Cards
We accept all major credit cards including Visa, Mastercard, American Express, and Discover.
PayPal
Pay securely using your PayPal account for quick and easy transactions.
Bank Transfer
Available for annual plans - contact our billing team for setup assistance.
Payment Security
All payments are processed securely using industry-standard encryption and PCI compliance.
Billing History
Access and manage your billing information:
View Invoices
Download PDF invoices from your account dashboard for easy record keeping.
Update Payment Info
Change your payment method or billing address anytime in your account settings.
Cancellation Policy
Cancel anytime with no fees. Your access continues until the end of your billing period.
Browser Compatibility
CreativAI works best with modern web browsers:
Recommended Browsers
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Safari (macOS/iOS latest version)
- Microsoft Edge (latest version)
System Requirements
- JavaScript must be enabled
- Cookies must be allowed
- Stable internet connection required
Performance Optimization
Optimize your CreativAI experience with these tips:
Clear Browser Cache
Regularly clear your browser cache to ensure optimal performance.
Disable Browser Extensions
Some browser extensions may interfere with functionality.
Check Internet Connection
Ensure you have a stable, high-speed internet connection.
Keep Browser Updated
Use the latest version of your browser for best performance.
Template Library
Our template library is currently in development and will include:
Marketing Templates
Pre-designed templates for emails, social posts, and ad campaigns.
Business Templates
Professional templates for proposals, reports, and presentations.
Custom Templates
Create and save your own templates for consistent branding.
Roadmap: Template library is planned for Phase 2 (2026) of our platform development.
Export Options
Export functionality is currently in development and will offer:
Supported Formats
- PDF - For presentations and reports
- DOCX - For Microsoft Word compatibility
- HTML - For web publishing
- CSV - For data export and analysis
Direct Publishing
Direct publishing to WordPress, Medium, and other platforms.
Roadmap: Export features are planned for Phase 1 completion (Q3 2025).
Webhook Setup
Webhook functionality is currently under development. When available, it will include:
Supported Events
- Content creation notifications
- Campaign completion alerts
- Performance milestone updates
Security Features
- Request signing for authenticity verification
- Automatic retry mechanism for failed deliveries
Roadmap: Webhook system is planned for Phase 2 (2026) API platform.
Third-Party Connections
Connect CreativAI with your existing marketing stack:
Currently Available
Email Marketing Platforms
Basic integration with Mailchimp, Constant Contact, and HubSpot.
Social Media Platforms
Direct publishing to Facebook, Instagram, LinkedIn, and TikTok.
E-commerce Platforms
Product sync with Shopify and WooCommerce.
Coming Soon
- CRM Integration (Phase 2)
- Advanced Analytics (Phase 2)
- Workflow Automation (Phase 2)
AI Content Generation
AI Content Generation features are currently in development and will be available soon. Our platform will offer:
Articles & Blog Posts
Generate engaging articles with proper structure, SEO optimization, and your brand voice.
Social Media Content
Create platform-specific posts that drive engagement and reach your target audience.
Marketing Copy
Develop compelling sales copy, email campaigns, and promotional materials.
API Integration
Our API platform is currently under development. When available, it will include:
RESTful API
Simple HTTP-based API for easy integration with any programming language or platform.
Secure Authentication
OAuth 2.0 and API key authentication methods to keep your data secure.
Comprehensive Documentation
Detailed guides, code examples, and interactive documentation for developers.
Roadmap: API platform is planned for Phase 2 (2026) of our ecosystem development.